Privacy Policy

Horizon Consulting ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Who We Are

The data controller responsible for your personal information is Horizon Consulting, an independent technology accessories retailer operating at horizonconsulting.online. For all privacy-related enquiries, contact us at support@horizonconsulting.online.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

• Account Registration: Name, email address, username, and password.
• Order Placement: Billing name and address, shipping name and address, phone number, email address, and order details.
• Customer Support: Any information you provide when you contact us via email, phone, or web form, including your name, email, order number, and the content of your enquiry.
• Newsletter Subscription: Email address and communication preferences.
• Reviews and Feedback: Username and content of any review or feedback you submit.

2.2 Information Collected Automatically

• Usage Data: Pages visited, products viewed, time spent on pages, referring URLs, and navigation paths through the Site.
• Device and Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Cookies and Similar Technologies: Please refer to our Cookie Policy for full details.

2.3 Information from Third Parties

We may receive limited information from payment processors (e.g., transaction status, partial card details) and delivery carriers (e.g., delivery confirmation and tracking events) in connection with your orders.

3. How We Use Your Information

We use your personal information for the following purposes, each based on a lawful legal basis:

Purpose	Legal Basis
Processing and fulfilling your orders	Contract performance
Sending order confirmations and shipping updates	Contract performance
Providing customer support	Contract performance / Legitimate interest
Preventing fraud and ensuring security	Legitimate interest / Legal obligation
Improving our website and product offerings	Legitimate interest
Sending marketing communications (if opted in)	Consent
Complying with legal and regulatory obligations	Legal obligation
Resolving disputes and enforcing agreements	Legitimate interest / Legal obligation

4. Marketing Communications

If you opt in to receive marketing emails from us, we may send you information about new products, promotions, and special offers. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at support@horizonconsulting.online. Transactional emails (order confirmations, shipping notifications) are not marketing communications and cannot be opted out of while an active order is in progress.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of parties solely to the extent necessary:

• Payment Processors: To securely authorise and process your payment transactions.
• Shipping and Logistics Partners: To arrange and track delivery of your orders, including your name, address, and contact number.
• IT and Hosting Providers: Our website infrastructure is supported by Google Cloud services; data is processed in accordance with Google's data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory obligation, we may disclose your information to competent authorities.
• Professional Advisors: Lawyers, accountants, and auditors, where necessary for the conduct of our business.

Any third parties we engage are required to handle your data in compliance with applicable privacy laws and our data processing agreements.

6. Data Retention

We retain your personal information only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. In general:

• Order records are retained for 7 years for tax and accounting purposes.
• Customer account data is retained for as long as your account remains active, plus 2 years following account closure.
• Marketing consent records are retained for 3 years from the date of consent.
• Customer support correspondence is retained for 3 years.

7. Cookies and Tracking Technologies

We use essential session cookies to maintain your shopping cart and logged-in state. We do not use advertising, behavioural, or cross-site tracking cookies. For full details, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for data in transit, access controls limiting data access to authorised personnel only, and regular security assessments of our systems.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data, and you transmit information to us at your own risk.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where there is no lawful basis for us to continue processing it.
• Right to Restriction: Request that we restrict processing of your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@horizonconsulting.online. We will respond within 30 days. We may need to verify your identity before processing your request.

11. International Transfers

Your information is primarily stored and processed within the United States. If your data is transferred outside the US, we will ensure appropriate safeguards are in place in accordance with applicable privacy law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions or to exercise your rights, please contact:

• Email: support@horizonconsulting.online
• Phone: +1 (888) 555-0000