Last updated: January 2025
We know getting your order quickly matters. This Shipping Policy covers everything you need to know about how we process, dispatch, and deliver your orders — including delivery options, timelines, costs, and what to do if something goes wrong.
We currently ship to all physical addresses within the 50 United States and the District of Columbia. We do not currently ship to US territories (Puerto Rico, Guam, US Virgin Islands, etc.), APO/FPO/DPO military addresses, or international destinations. We are working to expand our shipping coverage and will update this policy when new regions become available.
We are unable to ship to PO Boxes for certain large or signature-required items. If your order cannot be delivered to a PO Box, we will contact you to arrange an alternative.
Orders placed Monday through Friday before 2:00 PM Eastern Time (ET) on business days are typically picked, packed, and dispatched the same day. Orders placed after 2:00 PM ET, on Saturdays, Sundays, or on federal public holidays will be processed and dispatched on the next business day.
During high-demand periods (e.g., Black Friday, Cyber Monday, holiday season), processing times may be extended by 1–2 business days. We will display a notice on the Site if processing times are affected.
You will receive a dispatch confirmation email with your tracking number as soon as your order leaves our warehouse.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 2–3 Business Days | Free on orders $50+; $5.99 on orders under $50 |
| Express Next-Day Delivery | Next Business Day (order before 2pm ET) | Calculated at checkout (typically $12.99–$19.99) |
| 2-Day Expedited | 2 Business Days | Calculated at checkout (typically $8.99–$12.99) |
Delivery times are estimates only and begin from the date of dispatch, not the date of order placement. We cannot guarantee delivery on specific dates, particularly during peak seasons or periods of carrier disruption. "Business days" refers to Monday through Friday, excluding federal public holidays.
Standard shipping is free on all qualifying orders with a merchandise subtotal of $50 or more (before taxes and after any applicable discounts). The free shipping threshold is applied at checkout. Gift wrap charges, if applicable, do not count toward the free shipping threshold. Free shipping applies to the standard delivery service only; express and expedited services are always charged separately.
Once your order is dispatched, you will receive an automated email containing your tracking number and a direct link to the carrier's tracking portal. Tracking information typically becomes active within 2–4 hours of dispatch. You can also view tracking information at any time by logging into your account and viewing your order history.
If you have not received a dispatch confirmation email within 2 business days of placing your order (and your payment was successfully processed), please check your spam or junk folder first, then contact our support team.
Most deliveries require a signature for orders over $75. If no one is available to receive the parcel, the carrier will typically:
If the parcel is uncollected after 7 days, it will be returned to us. We will contact you via email to arrange redelivery. A redelivery fee may apply. If we are unable to reach you within 14 days of the parcel being returned, we reserve the right to process a refund minus the original and return shipping costs.
You are responsible for providing a complete and accurate delivery address at the time of checkout. Horizon Consulting cannot be held liable for delays or non-delivery caused by an incorrect, incomplete, or undeliverable address provided by you. If you notice an error in your delivery address after placing an order, contact us immediately at support@horizonconsulting.online. We will attempt to update the address if the order has not yet been dispatched, but cannot guarantee this will be possible.
If your parcel arrives visibly damaged on the outside, we recommend refusing delivery and noting the damage with the carrier at the time of refusal. If you have already accepted the parcel and discover damage upon opening:
We will work with the carrier to file a damage claim and arrange a replacement or refund for you as quickly as possible.
If your tracking information shows your parcel as delivered but you have not received it, please first check with neighbours and any safe spaces around your property. If the parcel cannot be located:
We are unable to reship or refund orders reported as missing more than 30 days after the carrier-confirmed delivery date.
We ship via USPS, UPS, and FedEx depending on the service selected, the size and weight of your order, and your delivery location. The specific carrier used will be noted in your dispatch confirmation email.
For all shipping enquiries, contact our support team at support@horizonconsulting.online or call +1 (888) 555-0000.